For community organisations, aged care, health providers and funders
Give the people you support a way to be heard by their doctor.
The Navigate Health is an advocacy pack — built out of thirty years inside healthcare — that a person fills in before a medical appointment — so they walk in with evidence about their own life instead of saying "I'm fine." It is now supplied to organisations, not sold to individuals.
Developed in New Zealand from a clinical nursing and medical industry background. Currently in a six-month community pilot in the Manawatū.
Why it matters
Your people are already advocating for themselves. They are just doing it alone, from memory, in fifteen minutes.
Your staff and volunteers see what happens next — the repeat visit, the medicine nobody reconciled, the family member who rings afterwards asking what the doctor actually said.
- "I'm fine" is automaticPeople who respect medical authority — older adults especially — minimise without meaning to. The honest answer arrives in the car park.
- Memory is unreliable under stressA clinician needs patterns across weeks. What they get is an impression formed in a waiting room.
- Nobody holds the whole medication listThe pharmacy has what was dispensed, the GP has what was prescribed, and only the person knows what they actually take.
- Family carers arrive without the factsThey can see the decline at home but have no structured way to put it in front of a clinician.
- The appointment ends without a planPeople leave unsure of the diagnosis, the next step, or who to call if it gets worse.
What your people get
A pack they fill in at home, and hand over at the appointment.
Plain language throughout, in large print where it's needed. Every page is designed to be photocopied — your licence covers reproducing it for the people you support.
Who it's for
Four kinds of organisation, one problem in common.
Senior hubs, Age Concern, support and carer groups
You already sit with people before and after their appointments. The pack gives that support a structure, and gives you something concrete to hand over.
General practices, PHOs, pharmacies, hospital departments
A patient who arrives prepared makes a fifteen-minute consultation work. The medication list alone saves reconciliation time at every visit.
Trusts, regional development and philanthropic funders
A low-cost, print-based intervention with a defined pilot structure and feedback collected before and after. Reproducible anywhere without a device or a login.
Workplace wellbeing programmes and member services
Practical support for staff or members managing a diagnosis, a surgery, or a parent's care — without collecting anyone's health information.
Ways to work together
Three routes, depending on how much support you want.
Most organisations start with a supported pilot, because it produces something to report on. Talk to me and we'll size it to your group.
Run it with a small group and see what changes
A six-month programme, the structure already running with community and aged-care organisations in the Manawatū.
- Community Pilot Packs for each participant
- Baseline feedback before the pack is opened
- Check-ins at four weeks, three months and six months
- Participants can withdraw at any point and keep the pack
- A written summary at the end that you can put in front of a board or funder
Take the pack and use it in your own way
Print-ready files and a licence to reproduce them for the people you support.
- Full pack plus large-print versions
- Photocopy licence for your organisation
- Colour or plain black-and-white artwork
- Priced by the size of your group
Bring your staff or volunteers along with it
A session for the people who will actually sit beside someone filling it in.
- Everything in the licensed packs
- A training session for staff or volunteers
- How to help without answering for the person
- Ongoing questions answered by email
Where it's up to
Built and in the field. Being tested now.
Being straight about the stage matters more than a good-looking claim. Here is exactly where the work sits.
Who is behind it
Jenny Bell-Johnson
Trained as a nurse and worked in surgical and orthopaedic care, followed by more than thirty years in pharmaceutical and medical device roles including GSK, Pfizer and Novartis. Based in Feilding, working across the lower North Island.
To be clear: Jenny does not hold a current practising certificate and does not practise as a nurse. The Navigate Health provides educational and organisational tools. It does not provide clinical care, and nothing in the pack is medical advice.
I have sat on both sides of this. I have watched patients say "I'm fine" to a clinician who had no way of knowing otherwise, and I have watched clinicians make decisions on the thin information they were given. Neither of them was at fault. The tool was missing.
Jenny Bell-JohnsonGet started
Tell me about the people you support.
A short conversation is usually enough to work out whether this fits your group and what it would cost. No obligation, and no sales sequence afterwards.